Shipping & Returns

Shipping and Returns – USA Customers

Dine-A-Chook | Four Chickens Pty Ltd

About Us

Dine-A-Chook is proudly owned and operated by Four Chickens Pty Ltd, an Australian company located at:

16 Camuglia Street, Garbutt, Townsville QLD 4815, Australia

Find Us on Google Maps

We ship directly from our warehouse to customers across the USA every business day. Orders are carefully packed and dispatched by our in-house team, ensuring fast, reliable service with every order.

International Shipping to the USA

  • All orders are shipped from Townsville, Queensland (Australia)
  • We ship via Australia Post, offering:
    • Standard International Shipping
    • Express International Shipping
  • Every parcel is:
    • Fully insured against loss or damage
    • Assigned a unique tracking number
    • Delivered with signature required

Delivery Timeframes

  • Standard International: 9–12 business days
  • Express International: 5–8 business days

Tracking will be provided upon dispatch so you can follow your order’s progress.

All items are packed securely and shipped in compostable or recyclable packaging where possible.

Shipping Rates and Currency

  • All prices on our website are displayed in USD
  • Shipping rates are dynamically calculated based on weight and destination
  • Rates may vary slightly depending on real-time exchange rates

Import Duties and Taxes

Most shipments are not subject to additional duties or taxes. However, customers are responsible for any local customs fees or import charges that may apply upon arrival.

Returns and Refunds

We accept returns for both defective and non-defective products within 30 days of delivery.

Return Conditions:

  • Item must be in new, unused condition
  • Returns must be arranged by mail
  • Customers are responsible for return shipping costs
  • No restocking fees apply
  • Refunds are issued within 14 days of receiving your return

Eligible return reasons include:

  • You changed your mind or no longer want the item
  • You received the wrong item
  • The product was damaged in transit
  • The product was defective or not as described

To initiate a return:

Refunds are processed to your original payment method. If the return is due to our error, we may refund your original shipping fee at our discretion.

Note: For change-of-mind returns, or unless otherwise indicated, the original shipping charge from Australia to the USA will not be refunded.

Exchanges

We also offer exchanges if stock is available. Please contact us to discuss your options.

Thank You

We appreciate our USA customers and thank you for choosing Dine-A-Chook — providing quality Australian Made Feeders and Drinkers for your Chickens and Poultry since 2011.