Shipping and Returns
For further information regarding orders, payment and warranty claims, please see our full Terms and Conditions.
It is the responsibility of users to be aware of and comply with our terms and conditions as well as other relevant policies. The current version of our terms and conditions and other policies can be accessed through this website.
All orders ship from our warehouse in Solana Beach, California USA.
Shipping is free to the 48 contiguous US states (and Washington DC) via registered post. Standard shipping rates apply for all other addresses, with shipping fees calculated at check out.
We use a range of carriers, including USPS, UPS and FedEx. Customers will be provided with a tracking number specifying carrier via email after their order has shipped.
Standard shipping takes 3-7 business days on average, and longer for large packages, remote areas and addresses outside of the 48 contiguous states. Shipping times may be affected by holidays, weather events, industrial action and other disruptions beyond our control.
Four Chickens Pty Ltd takes no responsibility for shipping delays and will not be held liable for late or lost deliveries, including but not limited to any loss or damage resulting from delays or inaccurate delivery estimates.
For goods damaged in transit, it is the customer’s responsibility to notify Four Chickens Pty Ltd within 3 days of their receipt as per our Returns Policy (see below). Any transit-related claims made outside of the specified 3-day period will be considered on a case-by-case basis. All decisions made by Four Chickens Pty Ltd in these matters will be final.
Returns will be accepted where:
- We have sent the wrong item
- An order arrives damaged
- The customer has a right to a return protected by law
- We are otherwise at fault
Customers seeking a return or refund, regardless of whether Four Chickens Pty Ltd is at fault, must meet the following conditions. Where they do not, they waive any right to a return or refund except those protected by law.
- Four Chickens Pty Ltd is notified by the customer of the return request via email to email@example.com, our Contact Form or phone within 3 days of receiving the order (this includes for erroneous orders or damaged goods).
- The customer provides Four Chickens Pty Ltd with a valid proof of purchase, if requested.
- Four Chickens Pty Ltd grants approval for the return or otherwise rectifies the problem in a manner agreed by the customer (e.g. by sending a missing item, replacing a damaged item etc.).
- Where an item is to be returned, it must be sent at the customer’s expense via registered and insured post with a tracking number provided to Four Chickens Pty Ltd. We will not honour returns that are lost or damaged in transit unless they have been sent via registered and insured post.
For approved returns, customers may be offered:
- A full or partial refund
- Store credit
- An exchange
- A replacement
Refunds can only be provided in the same manner in which the original purchase was made, for example to the customer’s original credit card, bank account or PayPal account.
Where we are at fault, customers may also be refunded or given store credit for return postage paid and/or postage paid on the original purchase (if applicable). However, the refund of postage is not guaranteed and will be decided at our discretion on a case-by-case basis.
Under no circumstances will Four Chickens Pty Ltd honour returns or cover freight costs on returns that are sent back by the customer without prior approval from the company.
All decisions made by Four Chickens Pty Ltd regarding returns are final.
Please note that returns will not be actioned until any return shipments are received and that refunds may be delayed by bank processing times.
Alterations and amendments
Four Chickens Pty Ltd reserves the right to alter these terms and conditions, as well as any other relevant policies, at any time in any way permitted by law. Alterations and amendments will be effective from the time of their publication by Four Chickens Pty Ltd on this website or through any other appropriate means.
We also reserve the right to correct or change information offered on our website at any time without prior notice or notification.
Four Chickens Pty Ltd (we, our, the company): The company, including any of its employees, agents or representatives, trading under the name of Dine a Chook or any other name or trademark.
User: Any user of the products, website or advice (see above) offered by Four Chickens Pty Ltd, whether or not they have made a purchase or contacted the company directly. For the purpose of these terms and conditions, a user may be a mailing list subscriber, a competition entrant or any visitor, transient or otherwise, to this website or any other website owned, operated or used by Four Chickens Pty Ltd, or any other person who makes contact with Four Chickens Pty Ltd through any other means.
Customer: Any user who enters into an agreement to purchase a product by completing an order through the website, on the phone or in person.
Notifies: Contacts by email, phone or our Contact Form.