Free shipping to the USA, with all duties and import fees prepaid
Every order on this site ships free to any address in the United States. There is no minimum spend and nothing to add at checkout. Prices are in US dollars.
We also pay the US import duties and customs fees on your order before it leaves Australia. The price you see is the price you pay, and you will not be asked for anything when the parcel arrives. If a carrier ever asks you for a fee at delivery, contact us before paying it.
Where your order ships from
Dine-A-Chook feeders and waterers are made in Australia by our family business, Four Chickens Pty Ltd, at 16 Camuglia Street, Garbutt, Townsville, Queensland. Every parcel is packed by our own team and sent from our own warehouse with Australia Post. Orders are dispatched Monday to Thursday, usually the next business day after you order. Orders placed on a Thursday afternoon, Friday or the weekend leave on Monday. In the USA your parcel is delivered by the local postal carrier.
How long does delivery take?
Most orders arrive 10 to 15 days after you order. Parcels fly from Australia to the USA, clear customs (already paid for), and are then delivered by the local carrier. Rural addresses, Alaska and Hawaii can take a few days longer, and parcels move more slowly in the weeks before Christmas. If your order has not arrived within three weeks of the dispatch email, contact us and we will chase it for you.
Tracking your order
When your order ships you will receive an email with a tracking number and a link, so you can follow the parcel from Townsville to your door. Every parcel is insured against loss or damage and needs a signature on delivery. If nobody is home the carrier will leave a notice and hold the parcel for collection or redelivery, so a work address can be the easier option.
Damaged or missing items
Open the parcel as soon as it arrives. If anything is damaged or missing, contact us with your order number and a photo of the damage and the packaging. We will send a replacement or refund the item.
Returns and refunds
You can return any product, faulty or not, within 30 days of delivery. Contact us within those 30 days by email at support@dineachook.com.au or through the contact form and we will arrange it with you.
- Change-of-mind returns must be in new, unused condition, and the return postage is at your cost.
- If we sent the wrong item, or the product was damaged in transit, faulty or not as described, we will put it right at our cost.
- There are no restocking fees.
- Refunds go back to your original payment method within 14 days of us receiving the return.
- Exchanges are available where we have the item you want. Contact us to talk it through.
Warranty claims are covered on the warranty page: three years on feeders and on the waterer parts Dine-A-Chook manufactures, 12 months on Lubing cups.
Any other question about delivery? Contact us and we will reply within one business day. Thank you for choosing Dine-A-Chook, Australian made feeders and waterers for backyard chickens since 2009.