Terms and Conditions
The website https://www.dineachook.com (the “website”) is owned by Four Chickens Pty Ltd (t/as Dine A Chook, Dine a Chook Australia and www.dineachook.com, www.dineachook.com.au, www.dineachook.co.uk and www.dineachook.co.nz “we”, “our”, “us” or the “Company”). The company includes representatives, related parties, partners, employees, advertisers, co-branders.
In its operation of the company, Dine A Chook offers premium quality Australian Made Chicken Feeders, Drinkers and Chicken Coop hydration systems for sale in its own right. The by us or by a third party seller and the legal relationship of ‘buyer’ and ‘seller’ shall be between you and Dine A Chook solely. Four Chickens Pty Ltd trading as Dine A Chook is a wholly Australian owned company trading from Garbutt in Townsville North Queensland Australia.
The Terms and Conditions outlined govern the supply of any product ordered by you on the Dine A Chook USA website. Placing an order for any product physical or digital, you agree to be legally bound by said Terms and Conditions.
Terms of Reference – Terms and Conditions:
- “Customer” means the person who places an Order on the website
- “You” means the Customer who places the Order
- “Product(s)” means the products to be sold and supplied to Customers via the website in accordance with this agreement
- “Acknowledgement” means our Order Confirmation which is sent automatically via email. Should you not receive one, please check your Junk Folder or the spelling of the email address in which you placed your order. If you still can not see your Order Confirmation, please contact our office via the contact us page
- “Business Day” means any day other than a Saturday, Sunday, banking holiday or public holiday in Queensland Australia, or Australia.
2. Ordering and Cancellation
You must be over 18 years of age to place an order on the Dine A Chook website. The credit card, debit card, PayPal Account or AfterPay account you choose for payment must be in your name.
You agree that advertising on the internet is not in live time. As a result, you accept that the advertised price on the Dine A Chook USA website may differ from a third party advertisement for and on behalf of Dine A Chook due to the time it may take the Third-party to update their Datafeed of products. You accept and acknowledge that the price displayed on the product page of the Dine A Chook website is the final price, and the product page shall also show the freight for the item you are looking to purchase.
You acknowledge automatically by using our website that you allow Dine A Chook to record your IP address (device ID).
You agree to pay for your purchase by supplying card details where requested or checking out using PayPal or AfterPay third party gateways. Funds must clear before releasing any goods.
You acknowledge by using a credit or debit card that you are the legal owner of said card.
In the event of an inventory error or an item is unavailable we shall contact you to advise of options available. This shall be an opportunity to place the item on backorder or receive a full refund. We work hard to ensure our inventory is accurate, so this is rarely a problem. You being the user of the website accept that by use of the Dine A Chook website that this may occur and that in such event the offer of refund or backorder shall be an adequate solution and remedy.
In the unlikely event, you purchase and receive an item that has been inaccurately described on the website we shall happily pay for all costs associated with the items return and/or offer a full refund for all your out of pocket expenses. You acknowledge that this would be an unintentional error by Dine A Chook data entry.
In the event where an item, product or package deal is priced incorrectly we shall offer the following as compensation, and such compensation shall be satisfactory to you the user of the Dine A Chook website. You as our customer can choose ONE the following alternatives in such instance. You further accept that solely by your use of the Dine A Chook website that one of the below options shall satisfy you for compensation and seek no further remedy.
- Offer the product or package to you at our cost price or
- Offer you a full refund of the order plus a $50 Dine A Chook credit or
- Offer you credit for the correct price of the item.
We monitor our pricing carefully to provide you confidence the above circumstance should not occur. If the incorrect pricing is due to a computer programming failure that renders sitewide pricing issues you accept no compensation shall be offered as this is an unforeseeable circumstance.
If you have placed an order on the Dine A Chook website, this may be canceled without any fees being incurred as long as we are instructed to cancel the order on the same day via email using our contact us page. If you choose to cancel an order other than the day of placement but prior to it leaving our warehouse this shall be treated as a change of mind, and credit shall be issued to the value of your complete order including the freightage.
Dine A Chook uses Australia Post Air express to deliver your parcel. As such you agree to provide a delivery address where a courier can effect delivery between business days (excluding Public Holidays).
You also agree that we do not deliver to Parcel Lockers. To assist the speedy delivery of your goods, please provide accurate delivery details including any notes which may assist the courier in locating your property.
4. Returns and Refund Policy
- Due to the high cost associated with Air Express International Freight, all purchases are final once shipped.
- In the case of a faulty item it shall be replaced with an identical item for you as quickly as possible – DO NOT return a faulty item without speaking to us first
Breakage on Arrival
Dine A Chook products have an excellent record for the safe arrival of our shipped goods. However if on arrival your products are broken, chipped, cracked, etc please contact us within 72 hours of your order being received, and we will organize a replacement. We may request a photo of the damage to determine the cause and to ensure we improve our packing procedures to prevent further damage in the future.
- Please check all contents of your order with 72 hours of receiving your parcel.
Thank you for choosing Dine A Chook – trusted by over 50,000 backyard chicken keepers.