Warranty

For further information on warranties and returns, please refer to our full Terms and Conditions. The current version of our terms and conditions and other policies can be accessed through this website.

By making a purchase from Four Chickens Pty Ltd, you are agreeing to be bound by these terms and conditions as well as any other relevant policies held by Four Chickens Pty Ltd including, but not limited to, our Privacy Policy and Website Terms of Use.

It is the responsibility of users to be aware of and comply with our terms and conditions as well as other relevant policies. The current version of our terms and conditions and other policies can be accessed through this website.

Warranty Information

Four Chickens Pty Ltd, trading as Dine-A-Chook, offers a Manufacturer’s Warranty for our Chicken Feeders and Chicken Drinker components. This is a limited warranty offered against manufacturing defects. Exclusions and conditions apply as outlined below.

In the event of a product being found to have a manufacturing defect, we will replace the item free-of-charge and cover all transit costs.

Product	Warranty period
Dine-A-Chook Vertical Tube Feeders	3 years
Dine-A-Chook Vertical Tube Drinkers (excluding outlets)	3 years
Lubing Cups & Lubing Nipples	12 months
Dine-A-Chook Waterer Outlet Frames	3 years
Black Drum Drinkers (excluding outlets)	12 months

Exclusions

The following exclusions apply to all Dine-A-Chook guarantees, including the Manufacturer’s Warranty:

Rodent damage is not covered in any form. Our Feeders are designed to help make the chicken coop rodent resistant by keeping feed off the floor and making it more difficult to access food in the Feeder. We make no claims that our Feeders are rodent proof or will eradicate rodent problems. If you have rodents in the chicken coop, it is your responsibility to deal with the problem. The only way to remove rodents is with a baiting or trapping program.

Breakage of the rear mounting hooks is only covered where the customer can prove that the following conditions were met:

The unit was mounted according to instructions
The unit was mounted using the two steel brackets supplied by Dine-A-Chook
Weight was distributed evenly between the top and bottom mounting hook
Where mounted on wire mesh, a Wire Mesh Mounting Kit and the Dine-A-Chook brackets were used
The unit was not inadvertently knocked or damaged by livestock (not including poultry) or machinery

Outside of 3 months of purchase any postage costs incurred by Four Chickens Pty Ltd in replacing units with rear-mounting hook damage are the responsibility of the customer, even where the above conditions were met.

UV damage is covered by the Manufacturer’s Warranty with the exception of any fading, colour loss or change of colour.

Acts of God are not covered by the Warranty.

Damage resulting from livestock (not including poultry), machinery or human action/inaction is not covered by the Manufacturer’s Warranty.

Damage sustained through standard daily use as per the product instructions is covered by the Warranty. However, failure to correctly install or maintain the unit, mishandling, negligence or using the unit in a manner not intended or recommended by the manufacturer will render any guarantees or warranties invalid.

Breakage and damage incurred during, or as a result of, installation are not covered by warranty.

Making a Warranty Claim

In order to activate any product warranty, the customer must:

Make any claims within 2 weeks of the defect/damage becoming apparent.
Notify Dine-A-Chook (Four Chickens Pty Ltd) of the nature of the defect or damage by phone, email to sales@dineachook.com.au or via our Contact Form.
Provide Dine-A-Chook (Four Chickens Pty Ltd) with photographs or any other requested evidence in order to prove that the use of the product and nature of the defect/damage meet warranty conditions.
Provide Dine-A-Chook (Four Chickens Pty Ltd) with a valid proof of purchase demonstrating that the product is still within warranty.
Negotiate with Dine-A-Chook (Four Chickens Pty Ltd) to rectify the problem. The customer may be offered a replacement, repair, refund or store credit, depending on the nature of the problem.
Follow the returns procedure outlined in the Returns section of our Terms and Conditions if a return of the faulty product is requested by Four Chickens Pty Ltd.

Warranties will only be honoured where the customer meets the conditions outlined in these terms and conditions. All decisions made by Four Chickens Pty Ltd regarding warranty claims are final.

Outside of our warranty period?

We proudly stand behind the quality of Dine-A-Chook Chicken Feeders and Drinkers. Should one of our units be outside of the warranty period and develop a fault, please contact us. If we can see that the unit has been looked after and used according to instructions, we will certainly consider your claim.

In the case of any claim granted outside of the warranty period, the customer is responsible for covering all shipping costs.

Alterations and amendments

Four Chickens Pty Ltd reserves the right to alter these terms and conditions, as well as any other relevant policies, at any time in any way permitted by law. Alterations and amendments will be effective from the time of their publication by Four Chickens Pty Ltd on this website or through any other appropriate means.

We also reserve the right to correct or change information offered on our website at any time without prior notice or notification.

Key terms

Four Chickens Pty Ltd (we, our, the company): The company, including any of its employees, agents or representatives, trading under the name of Dine-A-Chook or any other name or trademark.

User: Any user of the products, website or advice (see above) offered by Four Chickens Pty Ltd, whether or not they have made a purchase or contacted the company directly. For the purpose of these terms and conditions, a user may be a mailing list subscriber, a competition entrant or any visitor, transient or otherwise, to this website or any other website owned, operated or used by Four Chickens Pty Ltd, or any other person who makes contact with Four Chickens Pty Ltd through any other means.

Customer: Any user who enters into an agreement to purchase a product by completing an order through the website, on the phone or in person.

Notifies: Contacts by email, phone or our Contact Form.